TERMS AND CONDITIONS OF LET
- Personal Details
Information provided by you, may only be used in connection with your reservation, and will not be shared with any third party unless implicitly requested by you.
- The Property
Ben Oss, described as ‘the lodge’ can be viewed in detail on our website lochlomondlodges.scot - please contact us if you require any further information.
- Your Stay
The lodge will available from 16:00 on the day of your arrival and request you vacate by 10:00 on your final day. If you anticipate arriving later than 16:00 please contact us to make us aware of your proposed arrival time. You agree to keep the lodges clean and tidy and ensure that it is left in a clean and tidy state as found when you arrived. Any additional cleaning of the property following your departure beyond the standard reasonably expected, may be charged and/or deducted from your security deposit. The numbers in your party must never exceed the stated lodge capacity, this is to ensure compliance with fire and safety regulations. Loch Lomond Lodges accept no liability for injury or damages to anyone found to be in breach of these conditions. The owner reserves right of refusal or to repossess the lodge if there is reason to believe that damage or unlawful behaviour is likely to, or has taken place. Stag & Hen Parties will only be accepted when agreed by prior consent of the owner and provisions made for your stay. Sub-letting is not allowed.
Electricity, Gas, Bedding and Towels are complimentary and included in your stay. (Soiled bedding and towels may include an extra charge if used with fake tan).
Information and instruction on how to control central heating and other appliances will be explained upon arrival.
If you intend to bring pets into the lodge, please note that we only allow one large or two small dogs. Pets are not allowed in bedrooms, or on soft furnishings, and never left unattended in the lodge. Dog fouling; must be disposed of by responsible parties in refuse bins stationed around Ardlui Caravan Park. Cleaning of dog foul may be subject to charges. Owners must bring their own bedding and towels for their pets.
- Barbeque Facilities
A gas barbeque is supplied for your use at Ben Oss, (gas bottle provided). It is requested that these facilities are left in a clean and usable condition as found upon arrival. Cleaning charges may apply if not left clean.
Ben Oss Lodge is strictly NO-SMOKING and we ask that smokers vacate outside and dispose of litter accordingly. Charges will apply for cleaning up after smokers around the exterior of the lodge(s).
- Property Damage
The Party Leader is responsible for all costs pertaining to breakages and damages to the lodge and exterior, which may include deduction from or withholding your security deposit. In the event of damages exceeding the amount held as security deposit, Loch Lomond Lodges reserve the right to bill the party leader and will do so upon obtaining relevant quotations for repair or replacement.
- Your Reservation
Party leaders must be 21 years of age or above when making a reservation. A responsible adult of 21 years or above must be present at all times should a younger party of guests wish to stay.
The Party Leader is the person booking and paying for the accommodation and assumes full responsibility for all other party members, pets, cars, motorcycles, boats and personal water craft.
A security deposit of £200 is required at the time booking. The owner reserves the right to alter or change the amount defined when circumstances require and will be discussed with the party leader prior to booking confirmation. The security deposit will be refunded to you within 7 days of your departure, subject to a full inventory check and inspection of the lodge.
Upon receipt of full payment, you will receive your reservation by email. You are required to pay the full rental at the time of booking, plus the security deposit. Payment method is by debit or credit card through our secure online booking system.
- Changes to Reservations / Cancellations (Party Leader)
Should you wish to change your reservation after confirmation has been issued, dependant on circumstances Loch Lomond Lodges may have to treat this as a cancellation and will be subject to charges. This may result in the total amount paid being withheld. If the reservation is changed to alternative dates, an administration fee of £25 may apply. If you need to cancel your reservation, please contact us by telephone on the number shown on the booking confirmation as soon as possible. Please also confirm this by replying to your booking confirmation email with any relevant information included. Upon instruction of the cancellation by telephone we will cancel the reservation with immediate effect. In the event of cancellation by the Party Leader before 28 days of arrival, all deposits and balances will be refunded in full. Should the booking be cancelled 28 days or less of your arrival date, then refunds will be at the owner’s discretion, along with any administration fees, dependant on the amount of notice given.
We recommend that you are protected by relevant holiday insurance.
- Changes to Reservations / Cancellation (Loch Lomond Lodges)
We hope that we do not have to either cancel or adjust your reservation in any way and maintain the lodge to a very high standard to ensure this is the case. In the event of unforeseen situations that may impact your stay, we will contact you immediately to discuss any proposed cancellation or adjustment. We will either endeavour to find you an alternative and similar accommodation at a similar rate. If an alternative is unacceptable in any way, we will refund all monies directly to you with our apologies. Except where otherwise stated in these conditions, Loch Lomond Lodges shall not be liable for changes deemed to be beyond our control.
- Accident, Injury and Personal Property
Loch Lomond Lodges accept no responsibility or liability for personal injury or death to you or any members of your party. No liability is accepted in respect of damage to or loss of personal property of all parties. All necessary steps must be made to safeguard personal property and wellbeing at all times. We ask that all parties take care when using the jetty and ensure the safety of members within your party as the water can be dangerous even for those with relevant experience.
- Suggestions, Compliments & Complaints
We trust our lodge will make for an enjoyable stay and have taken many steps to ensure this is the case. We ask that in the event of a complaint we ask that you give us the opportunity to rectify this in the first instance by letting us know at the first opportunity, providing as much detail as possible. If after this, you feel that the complaint was not resolved, please formalise by way of letter or email to us and we will endeavour to resolve this to your satisfaction. Compliments and suggestions are always welcome, we would love to hear how your stay went and have comments books in the lodge and will happily accept any suggestions and compliments by email and/or on the testimonial section on our website.
- Site Conduct
We kindly ask that you respect our neighbours and other site guests at the holiday park and keep noise to respectable level.
By confirming you have read these terms and conditions, you hereby agree to indemnify us for all loss and/or damage arising directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any other person or animal in your party. In the absence of any negligence or other breach of duty by us, the use by tenants of Ben Oss and its facilities is entirely at their own risk.